Service Standard
Last reviewed: 2025-12-10
Topics: Service Design, Policy
Teams: Design, Development, Project Management
A shared framework for safe, open, and decentralised digital delivery under the South African Digital Transformation Roadmap
About the Service Standard
The MyMzansi Service Standard defines what good looks like for digital public services. It helps teams build services that are simple, clear, and fast for everyone to use.
What the standard covers
- Foundational Principles
- Project Lifecycle Overview
- MyMzansi's Core Components
- Safeguards Compliance Checklist
- RACI Framework to clarify roles and responsibilities
- Institutional Definition and Mandate of the DSU
How to use the Service Standard
For new services
Use the standard from the start to guide design and development decisions. Refer to it throughout your project lifecycle.
For existing services
Assess your current service against the standard and create an improvement plan to address any gaps.
For service assessments
Use the standard as the benchmark for evaluating whether services are ready for public use.
For team alignment
Ensure everyone understands what constitutes a good service and works toward common quality standards.
View and download the pdf here.
