Principles

Batho Pele principles are the foundation for this roadmap. Embedding these values into the roadmap will ensure inclusive, efficient, and people-centred digital transformation:

• Accessibility - Ensure services are easy to access and understand, especially for vulnerable populations.
• Upholding Responsiveness - Create a government that listens to and promptly addresses public needs.
• Promoting Accountability - Establish systems that hold public servants accountable to people, ensuring transparency in service delivery.

Service principles ensure technology such as DPI results in resilient, secure, and people-centred services:

• Interoperability - Systems should be interoperable and based on open standards, integrating services across platforms. Open-source solutions help prevent vendor lock-in and promote a cohesive digital ecosystem.
• Decentralised Delivery and Design - Empowers distributed teams to build, adapt, and scale solutions independently, fostering innovation, flexibility, and resilience.
• A Culture: Innovate; Resilience; Collaborate; Future-Proof - A strong culture fosters innovation, resilience, collaboration, and future-proofing, ensuring adaptability, teamwork, and long-term success.
• Privacy and Security by Design - Robust security measures and privacy protections should be embedded from the outset to ensure data protection, system resilience, and trust.
• Simplicity - Emphasises reducing complexity, enhancing usability, and streamlining processes for greater efficiency and a better user experience.
• Scalability and Modularity - DPI should be modular and scalable, utilising reusable components that support future expansion without disrupting existing infrastructure.
• Agile. Incremental. Iterative - Agile, incremental, and iterative approaches enable continuous improvement by delivering value in small, adaptive cycles, allowing for flexibility, feedback, and rapid refinement.
• Agency. Empowering - Foster autonomy by providing individuals with the confidence, tools, and support to make decisions and drive meaningful outcomes.
• Reusability - Promotes efficiency by designing processes, components, and solutions that can be leveraged across multiple contexts, reducing redundancy and enhancing scalability.

Universal principles are foundational guidelines; such as openness, inclusivity, security, and interoperability - that ensure equitable, secure, and efficient digital systems for all users.

• DPI Safeguards - Promotes efficiency by designing processes, components, and solutions that can be leveraged across multiple contexts, reducing redundancy and enhancing scalability.