Service Manual

This manual offers clear guidance for teams designing and delivering user-centred, accessible digital public services that meet the MyMzansi Service Standard.

How to use this manual

Service Standard

Understand what your service must achieve to meet the MyMzansi Service Standard and provide a good experience for users.

Best practices

Learn how to design, build, and improve your service using proven approaches and methods.

Tools and resources

Access practical tools, templates, and examples to help your team work more effectively.

Digital Tools & Resources

Standardized design components, team collaboration platforms, and approved code repositories to support consistent digital service delivery across government.

Design System

The standard design system for all gov.za government websites, maintaining consistency while allowing project flexibility.

Open Priniciples

A set of principles that ensure the development activities of teams contribute to a cohesive and sovereign stack of government technology.

Core Components

Shared, reusable service components, which form the backbone of government's digital ecosystem. These components ensure that services are interoperable, secure, and reusable across departments.

Coming soon!

See our list of upcoming manual sections, topics and resources.

Help improve this manual

Share your feedback or suggest new content by emailing us at info@mymzansi.gov.za or clicking the "Feedback" button on the right of the page.

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