Coming Soon to the Service Manual
Upcoming guidance and resources to help teams design and deliver better digital services.
Accessibility
Comprehensive guidance on making services accessible for people with disabilities, including WCAG compliance, testing methods, and inclusive design patterns.
Agile Delivery
How to work in agile environments, including sprint planning, user stories, retrospectives, and measuring delivery performance.
Cybersecurity & Privacy
Best practices for securing digital services, protecting user data, and complying with privacy regulations like POPIA.
Performance & Analytics
Measuring service performance, setting KPIs, using analytics tools, and making data-driven decisions for continuous improvement.
Multilingual Services
Designing services for South Africa's multilingual context, including language switching, translation processes, and cultural considerations.
Mobile-First Design
Creating services that work well on mobile devices, including responsive design patterns and mobile-specific user experience considerations.
User Research
Comprehensive guide to conducting effective user research, including interviews, usability testing, surveys, and analyzing research findings.
Content Design
Designing content that helps users achieve their goals. Includes plain language standards, content structure, usability testing, and creating inclusive, accessible information.
Working in the Open
How to share work publicly, collaborate with the community, and contribute to open source while working in government.
Help us prioritize
Which topics are most important for your work? Let us know what guidance you need most.
